Shipping time
Maison Véra offers free shipping to supported destinations. We email your tracking code when your order ships. The dispatch warehouse depends on your location.
Orders are usually dispatched within 1–2 business days. Fulfilment may take longer during peak periods.
We currently do not ship to P.O. boxes. Orders addressed to a P.O. box may be cancelled.
| Destination | Estimated delivery |
|---|---|
| Netherlands, Belgium, UK, France, Spain | 7–13 business days |
| Germany, Italy | 9–16 business days |
| Sweden, Denmark, Norway, Finland | 7–14 business days |
| Rest of Europe | 8–18 business days |
| United States | 8–14 business days |
| Mexico | 12–20 business days |
| Canada, Australia, New Zealand | 7–14 business days |
| Asia | 8–18 business days |
| All other supported destinations | 10–25 business days |
Estimates begin on dispatch. Business days are Monday through Friday, excluding local public holidays. Customs clearance can add time.
Returns and 180-day money-back guarantee
Contact Maison Véra within 180 days of delivery to request a return under our money-back guarantee. Applicable statutory rights are additional to this guarantee.
- Email support@maisonvera.pro with your order number to start a return.
- Wait for the return address and instructions before sending the parcel.
- For voluntary returns, send the items back unused in the original packaging. We recommend using a tracked service.
- Once we receive and accept your return, we aim to refund your original payment method within 7 business days. Your bank may take another 3–5 days to post it.
For voluntary returns, customers pay return shipping unless applicable law requires otherwise. If you receive the wrong item or a damaged item, contact support@maisonvera.pro so we can help.
For a different model or colour, place a new order and request a return for the original item.
Cancelling an order or correcting an address
Email support@maisonvera.pro as soon as possible if you need to cancel or change an order. Requests should be sent within 5 hours of placing the order. If the order has already been processed, contact us for return options.
Delayed or missing orders
If tracking has not updated for more than 10 business days, or your order has passed the estimated delivery window, email support@maisonvera.pro with your order number so we can check with the carrier.
Taxes and duties
Maison Véra does not cover import taxes, customs duties, or related import fees. If these charges apply to your order, you are responsible for paying them.
For questions before ordering, email support@maisonvera.pro.